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Package Saver is designed to take the place of similar package protection services, offering the ability to ensure you get your items for the low cost of $0.97!
Simply add the ‘Package Saver’ item to your cart to be eligible for replacements on: stolen, lost-in-transit, or damaged items for each order! Should your package meet one of the pre-requisites, fill out our customer service form here to receive a response about replacements or a refund within 24 business hours! It’s that easy!
Packages not protected with Package Saver that are lost in the mail, stolen, or damaged will no longer be eligible for free replacements for orders placed after 06/14/2021. Missing or Incorrectly packed Items will still be covered by replacement policies, and will not require a purchase of Package Saver
Package Saver is designed to cover items that may be stolen from your porch/mailbox, lost-in-transit, or items damaged in the mail! Please see below for more details*.
Stolen from Porch/Mailbox: These are categorized as packages marked as ‘Delivered’ by your selected courier service, but missing from your preferred delivery location. Please allow 1-2 weeks after your package is updated as ‘Delivered’ before filing a claim to ensure your neighbors have not falsely received your package.
Lost-in-Transit: These are categorized as packages void of movement 60-days after their last service update. With mail services still operating slower due to the COVID-19 pandemic, this time frame may be extended at our discretion. Packages not protected with Package Saver that are lost in the mail, will no longer be eligible for free replacements.
Damaged Items: These are categorized as items specifically damaged in the transit process. These may include decals that become wet during transit, or packages crushed in shipping. Please consult a customer service representative to find out what else may qualify. Claims for damaged items must be filed within 3 days of the package being marked as ‘Delivered’.
*AVFigures reserves the right to use discretion when issuing replacements or refunds with the Package Saver service. Restrictions may apply.
Package Saver will not cover items broken, damaged, or mis-applied by the consumer. As the name entails, this is a package protection service, and the consumer is liable for the usage of products post-delivery.
Package Saver is not automatically applied to the 'Free US Shipping On Orders Over $99' promotion. In order to be eligible for the offered coverage, customers must still purchase Package Saver.