Frequently Asked Questions

  • General Questions
  • Product Questions
  • Shipping Questions
  • Order Status Questions
  • Order-Related Questions

What is AV Figures?

AV Figures is a company that sells decals and accessories to make your own custom LEGO figures. We also sell printed figures, custom helmets, attachments, and much more!


We're a group of people who have a passion for customizing LEGO figures at a higher level of detail than any other company has achieved. We're also really passionate about creativity and positivity, and value the community we've built of people who share our passions!

What is an AV8R?


Our fans and buyers aren't normal collectors or customizers - They're AV8R's. These are people who never settle and always go above and beyond.


AV8R's are anyone who has become a part of our community! There are no requirements to join except for an open mind and a shared passion in the products we offer and what we stand for. You can get involved in our AV8R Community Discord to get in touch with everyone! 

How big is your company?


We're not a large corporation. We don't have some big corporate office; rather, our HQ is located in Andrew's living room! AV Figures is a home-grown business, consisting of a small staff of people who are dedicated to growing this community. We're a small company doing big things, so everything you see has a personal touch to it!


How does the COVID-19 Crisis affect our orders?


We are monitoring the COVID-19 Crisis closely, but you can be rest assured that it has not affected our operations! We are continuing to ship orders as normal, and have taken precautions to ensure our workspace is sanitary and our physical contact with others is limited.


Do you take custom orders?


Unfortunately, at this time we are not accepting custom orders ): We will make an announcement when we will, though!


When is the next sale/restock?


We're working on a public roadmap, but at the moment we only have a tentative release date of new items on:


February 5th, 2021


We also have regular restocks on casts, but have no set date for restocks on printed figures.


Decals

What are waterslide decals?


Our decals are not ordinary stickers. They are high-quality waterslide decals, which are a thin, transparent film with an adhesive backing. Once you cut out the design, simply place the decal in water. Water will activate the decal, and the transparent film will slide off of the white paper backing. The decal has an adhesive behind it, and can be used to apply the decal to any surface! Once applied, sprayed with clear coat sealant to ensure the decal stays on.


What helmets are your decals compatible with?

Each full decal set comes with helmet decals that are intended for our custom helmet designs. The helmet you need to complete a decal set is at the bottom of the product description. As of February 5th, 2021, we will only have alternate helmet listings for Official and Official-style helmets, available in the "Alt Sheets" tab.

What do I get when I buy decals?


You get a set of waterslide decals that have every design needed to make a full figure of your favorite clone. There is a tutorial on how to apply decals on our YouTube (AV Figures). I will be releasing a course on how to apply these in greater detail shortly.


What's the difference in armor type?


The Armor Type option refers to how the design of the figure will look. Animated armor looks like the clones in the Clone Wars TV show, while Realistic armor looks like clones in the movies.The below photo illustrates the difference with animated on the left and realistic on the right.


What helmets/parts do I need to use your decals?


All of our decals are meant to be applied over blank white figure parts unless otherwise specified in the product description. The required helmets you will need can be found in the description of each product listing. 


Resin Casts

What are resin casts?

Resin is a plastic material that we use to create our helmets and accessories. We are not yet able to offer injection-molded items, but our resin casts are near-perfect replicas of the item they were based on. These casts are durable and compatible with LEGO figures.


How do you determine what is a proper cast?


Proper casts are categorized by a clean exterior free of air bubbles. Some casts may have ridges along the moldline that can easily be removed using a moldline remover or hobby knife. It is important to note that due to the nature of resin, the helmets expand ever so slightly and are loose on a figure's head. A little bit of material like Sticky Tack keeps these in place, while still retaining posability! Loose helmets are still considered good casts.


UV Printed Figures


How are your figures made?


he figures we sell on the website are made with genuine LEGO pieces. We utilize UV Printing technology to print designs directly onto the figure, creating detailed and extremely durable prints!

The helmets that are included with some figures are custom accessories that are resin casted by us. Our helmets are made by applying waterslide decals to these resin casts.


How do you determine what is a proper print?


Proper prints are categorized by alignment. The printing must not be misaligned by more than 300 microns to be considered a good print. Any prints with more than 300 microns of misalignment are categorized as misprints.


How sturdy are your figures?


UV Printing is the most durable form of production in the industry. You'll find that UV Printing does not scrape or scratch off nearly as easier as pad printed LEGO figures do.


Can you lower the reported cost of items on the customs form?

As per our policy, we will not modify the customs declaration of a package to display values lower than what you have paid. This is illegal and can result in fines or legal issues. You can review our full shipping policy here.

We apologize for any inconvenience this may cause.


I am being charged with an import fee. What should I do?


If you are being charged with an import fee, you must pay for that fee in order to receive your package. As per our policy, AV Figures is NOT responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). You can review our full shipping policy here.

We apologize for any inconvenience this may cause.



Do you ship worldwide?


Yes, we do! We ship to any verified address in the world. Please make sure that your address is input in English characters. If your address is placed in other languages, our shipping software will not be able to detect the address and your order will be refunded.

Due to the COVID-19 Crisis, USPS is not able to ship everywhere. As of May 8th, 2020, The U.S. Postal Service currently does not accept shipments to the following countries due to either lack of transportation or suspension of mail service in that country:

  1. Algeria

  2. Angola

  3. Antigua & Barbuda

  4. Argentina

  5. Aruba

  6. Azerbaijan

  7. Bahamas

  8. Bahrain

  9. Bangladesh

  10. Barbados

  11. Belize

  12. Benin

  13. Bermuda

  14. Bolivia

  15. Bosnia and Herzegovina

  16. Botswana

  17. Burkina Faso

  18. Burundi

  19. Cameroon

  20. Cape Verde

  21. Cayman Islands

  22. Chad

  23. Chile

  24. Colombia

  25. Congo, Democratic Republic of the

  26. Congo, Republic of the

  27. Cook Island

  28. Costa Rica

  29. Cuba

  30. Curaçao

  31. Dominican Republic

  32. Ecuador

  33. Egypt

  34. Estonia

  35. Ethiopia

  36. Faroe Island

  37. Fiji

  38. French Polynesia

  39. Gambia

  40. Ghana

  41. Grenada

  42. Guatemala

  43. Guinea Bissau

  44. Guyana

  45. Haiti

  46. Honduras

  47. India

  48. Iraq

  49. Jamaica

  50. Kazakhstan

  51. Kenya

  52. Kiribati

  53. Kuwait

  54. Kyrgyzstan

  55. Laos

  56. Lebanon

  57. Lesotho

  58. Liberia

  59. Libya

  60. Madagascar

  61. Malawi

  62. Maldives

  63. Mauritania

  64. Mauritius

  65. Moldova

  66. Mongolia

  67. Montenegro

  68. Morrocco

  69. Mozambique

  70. Namibia

  71. Nepal

  72. New Caledonia

  73. Nicaragua

  74. Nigeria

  75. Oman

  76. Pakistan

  77. Panama

  78. Papua New Guinea

  79. Paraguay

  80. Peru

  81. Philippines

  82. Qatar

  83. Rwanda

  84. Samoa

  85. Saudi Arabia

  86. Senegal

  87. Seychelles

  88. Sierra Leone

  89. Sint Maarten

  90. Solomon Islands

  91. South Africa

  92. South Sudan

  93. Sri Lanka

  94. Sudan

  95. Suriname

  96. Swaziland (Eswatini)

  97. Tajikistan

  98. Tanzania

  99. Timor-Leste

  100. Tonga

  101. Trinidad & Tobago

  102. Tunisia

  103. Turks & Caicos

  104. United Arab Emirates (UAE)

  105. Uganda

  106. Uruguay

  107. Vanuatu

  108. Venezuela

  109. Yemen

  110. Zambia

  111. Zimbabwe

How much does shipping cost?


Shipping costs $5 within the US! If your cart subtotal exceeds $49, you are eligible for free shipping!


If you live outside of the US, shipping prices can vary from $10 to $50, depending on your location and which shipping service you choose.



Do you offer rush orders?

We are unable to accept rush requests at this time. We apologize for any inconvenience and appreciate your patience and understanding.



How often do you ship orders?


We try to ship every weekday. Shipping may take longer during times of high order volume!

When can I expect my order to ship out?


Due to the rapid growth of the company, we receive more orders per month every month. The workshop staff is able to pack your order within 5-10 business days (Monday-Friday), but that can increase to 11-14 business days on large release dates. Please note that the tracking email you receive is a notification that your label has been made, but is not indicative of whether or not your order has been dropped off at the post office.

After dropping off your package to the post office, domestic orders take 3-5 business days to arrive at your doorstep. International orders can take upwards of 14 days to arrive.


How can I track my order?


Simply log in to your account on our website. You will be shown your order history, and the fulfillment status of your order(s) will be displayed. Click on the order number you would like to track. If it is marked as fulfilled, you will be able to see a tracking number below the list of items on your order. This is a link that can be clicked to display the tracking information!



Tracking says the order is delivered, but I haven't received it.


USPS Tracking is not actually a live tracking system. When your package is scanned, it is sorted into its next area of transportation and tracking updates at the expected time the package is supposed to arrive in the next area. Sometimes, delivery estimates are not accurate, or the item was sorted into the next day's delivery due to full cargo loads. It may also have been delivered to a neighbor's address, so please notify your neighbors and ask if they've received any packages under your name. If it is not with your neighbors, please allow up to a week for any updates to occur. If nothing shows up after a week from the day it was marked as delivered, we can offer you full refund.

If you have done all of the above and your order still has not arrived, please send us an email from the Contact Us tab on this page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question.



I want to cancel/refund my order.


You can cancel your order within 3 business days of placing it as long as no tracking information has been provided. If you have already received tracking information, it is too late to cancel your order.

To cancel your order, please send us an email from the Contact Us tab on this page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question. Please refer to the refund policy to see what qualifies for a refund.

I ordered the wrong thing, can I change it?


Once an order is placed, we cannot change it for you. Please make sure you add the correct items in your cart before placing your order.


I received the wrong items/quantities. Can you replace them?


If you received the wrong items or the incorrect quantity, we can replace them or send a refund. Please send us an email from the Contact Us tab on this page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question.


I think I have a miscast, can that be replaced?


Proper casts are categorized by a clean exterior free of air bubbles. Some casts may have ridges along the moldline that can easily be removed using a moldline remover or hobby knife. It is important to note that due to the nature of resin, the helmets expand ever so slightly and are loose on a figure's head. A little bit of material like Sticky Tack keeps these in place, while still retaining posability! Loose helmets are still considered good casts as long as they are no air bubbles on the outer surface, excessively large ridges, cracks, or is squishy.

Based on the information above, if you believe that your cast is a miscast, it may be eligible for replacement or refund. Please send us an email from the Contact Us tab on this page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question.


I didn't get my rewards points! Can you add them to my account?


Indeed we can! Just send us an email on the contact form or to support@avfigures.com and we'll take care of you!

Can I order something that it out of stock?


Unfortunately, we cannot sell items that are out of stock. This would be unfair to others who are waiting and we cannot guarantee a restock date.