USPS Tracking is not actually a live tracking system. When your package is scanned, it is sorted into its next area of transportation and tracking updates at the expected time the package is supposed to arrive in the next area. Sometimes, delivery estimates are not accurate, or the item was sorted into the next day's delivery due to full cargo loads. It may also have been delivered to a neighbor's address, so please notify your neighbors and ask if they've received any packages under your name. If it is not with your neighbors, please allow up to a week for any updates to occur. If nothing shows up after a week from the day it was marked as delivered, we can offer you full refund.
If you have done all of the above and your order still has not arrived, please send us an email from the Contact Us tab on this page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question.