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Frequently Asked Questions
Do you ship worldwide?
Yes, we do! We ship to any verified address in the world. Please make sure that your address is input in English characters otherwise, our shipping software can't detect the address and your order will be refunded. We also have recently introduced Combined International Shipping!
When will I get my order?
The workshop staff is able to pack your order within 5-10 business days (M-F), but that can increase to 11-14 business days on large release dates. Please note that the tracking email you receive is a notification that your label has been made, but does not indicate your order has been dropped off at the post office.
Domestic shipping typically takes 3-5 business days to arrive. International orders can take upwards of 14 days to arrive.
Something wrong with your order?
If you received the wrong items or the incorrect quantity, we can replace them or send a refund. Please fill out the form on the Contact Us page, and a customer service representative will respond within 24 business hours! To speed up the process, please provide your order number for the order in question.
What are waterslide decals?
Our decals are not ordinary stickers. They are high-quality waterslide decals, which are a thin, transparent film with an adhesive backing. Once you cut out the design, simply place the decal in water. Water will activate the decal, and the transparent film will slide off of the white paper backing. The decal has an adhesive behind it, and can be used to apply the decal to any surface! Once applied, sprayed with clear coat sealant to ensure the decal stays on.
What does AP2 and RP2 mean?
The Armor Type product option refers to the style of armor a particular design is using. AP1 and AP2 armor resembles clone troopers from The Clone Wars TV show, while RP1 and RP2 armor resembles clone troopers from the Episode II and III movies.
What helmet are your decals for?
Each full decal set comes with helmet decals that are intended for our custom helmet designs. The helmet you need to complete a decal set is at the bottom of the product description. We have alternate helmet listings for LEGO-style helmets, available in the "Alt Sheets" tab.
How are your figures printed?
Our figures are made with genuine LEGO pieces. We utilize UV printing technology to print designs directly onto the figure, creating detailed, extremely durable and uniquely textured prints!
The helmets that are included with some figures are custom accessories that are produced by us. Our helmets are made by applying waterslide decals to our custom ABS or 3D printed helmets.
Have other questions?
Check out our full FAQ page for any additional questions you may have or reach out to us directly from our Contact Us form and one of our customer service representatives will reach out to you soon! To speed up response time please include the relevant order number in your message.